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mikmax2's avatar
mikmax2
Seasoned Novice
2 months ago
Solved

Unable to play Sims 4 at all after 2026 update

So this is what I get, I have tried everything  (cleared cached, repaired game in ea app) I can find, is maybe uninstalling and reinstalling everything my only option? 

 Unable to start

The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play.[d6f91ffb:29f00e76:00000000:4b0d852b]

 

 

updates

13 Replies

  • Samanthabuilds's avatar
    Samanthabuilds
    Seasoned Newcomer
    2 months ago

    I am also having the same issue. Just stuck in loading screen with 100% gpu usage 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    mikmax2​  Please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game (Sims 4 > Manage > Repair).  If that doesn't help, open Documents > Electronic Arts > The Sims 4 and delete GameVersion.txt, then try again.

    Samanthabuilds​  Are you getting this specific error, or are you stuck on a loading screen?  If the latter, which loading screen is it, and if it's for a specific save, can you load a different save?  Do you have mods or custom content, and does the game work with your Mods folder removed?

  • leena3's avatar
    leena3
    Rising Adventurer
    2 months ago

    I had that issue yesterday, couldn't start my game. I got the message to update my game, but I had done exactly that. But efter clearing cache in the EA-app and cachefiles in game, logging out from EA-app and log in again, it started by itself to downloade the new update again! It was the second time, and that solved the problem. 😏

  • MisfitBec's avatar
    MisfitBec
    Rising Vanguard
    2 months ago

    Very annoyed right now I have played offline since September last year and my gamed glitched today and I had to put it back into online mode to fix it now my game is broken EA you are now on my Purge list I am done with this game and done with EA 

  • mikmax2's avatar
    mikmax2
    Seasoned Novice
    2 months ago

    I had already done all the other solutions, but deleting GameVersion.txt seems to have worked, the game updated again after that, and is now working, thank you!

  • tenshidarlinn's avatar
    tenshidarlinn
    Seasoned Newcomer
    2 months ago

    thank u so much! deleting the GameVersion.txt file fixed my game

  • LarissaxBeau's avatar
    LarissaxBeau
    Rising Novice
    2 months ago

    Well I have tried everything and updated all my cc but still the game won't load at all.. Anyone any suggestions?

     

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