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MrsAlieB's avatar
MrsAlieB
3 years ago
Solved

Uninstalled/Reinstalled Sims 4 - Can't Get Past Create-A-Sim

After the infant update I opened up Sims 4 to play and all my saves were corrupt so I completely uninstalled and reinstalled the game. When I try to create a new game it loads create-a-sim just fine,...
pc
  • MrsAlieB's avatar
    MrsAlieB
    3 years ago

    I figured it out! I had to allow sims4.exe in my controlled folder under the ransomware in Windows security

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@MrsAlieB  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If the game freezes again, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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