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MrsAlieB's avatar
MrsAlieB
3 years ago
Solved

Uninstalled/Reinstalled Sims 4 - Can't Get Past Create-A-Sim

After the infant update I opened up Sims 4 to play and all my saves were corrupt so I completely uninstalled and reinstalled the game. When I try to create a new game it loads create-a-sim just fine,...
pc
  • MrsAlieB's avatar
    MrsAlieB
    3 years ago

    I figured it out! I had to allow sims4.exe in my controlled folder under the ransomware in Windows security

MrsAlieB's avatar
MrsAlieB
3 years ago

I've tried that as well as deleting cache files and nothing has worked. DxDiag is attached

  • MrsAlieB's avatar
    MrsAlieB
    3 years ago

    Still doesn't work.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @MrsAlieB  What antivirus do you use, if any, and does it help to disable the program before playing?  As long as you don't do anything else at the same time, your computer should be safe.

      • MrsAlieB's avatar
        MrsAlieB
        3 years ago

        I just use Windows Security - never been an issue before but I did go in and make sure EA & Sims were allowed on the firewall

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