Ok so I tried uninstalling my graphics driver and installing those you told me. I tried first with the April one and it crashed, but I was able to play for like 15 minutes. Then I did the same thing: I uninstalled it and replaced it with the May one, I played for a while, and then, after I clicked a random townie, it crashed again after playing for 30 minutes or so. What should I do?
@steamycoffe Don't worry about the late reply. However, since it's been a little while, I'd like to see a new dxdiag.
Please also upload a crash dump. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
I have the new dxdiag and the crash dump. It didn't appear at first but I did what you told me: I opened the game and waited until it crashed.
Here is the crash dump and also the dxdiag. https://drive.google.com/drive/folders/1V_Rk7gZ_5emYhN5HnqYU7xBr6zN-SPp7?usp=sharing
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