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kurugnn_'s avatar
kurugnn_
2 years ago
Solved

Unsupported video card issue

Okay so I've been playing the sims 4 from my current laptop for a couple of years now and I've never experienced this kind of problem before. I am playing from EA but today I installed the Daring Lif...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @kurugnn_  The immediate problem is obvious: your computer is using the Microsoft Basic Display Driver rather than the driver for your AMD graphics chip, and the game will run much more poorly as a result.  The question is why.  Your dxdiag says the graphics chip has been disabled, and the question is why.

    First, click Windows key-X, select the Device Manager, expand the Display adapters section, right-click the AMD Radeon Graphics entry, and if you see the option to enable the device, select it.  Wait a minute or two, restart your computer, load Sims 4, quit, and check the config.log again.  Let me know whether the graphics device info section lists the basic render driver or your AMD graphics chip.

    If the Device Manager only shows the option to disable the AMD chip, please select Properties, then post screenshots of the General and Events tabs.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@kurugnn_  The immediate problem is obvious: your computer is using the Microsoft Basic Display Driver rather than the driver for your AMD graphics chip, and the game will run much more poorly as a result.  The question is why.  Your dxdiag says the graphics chip has been disabled, and the question is why.

First, click Windows key-X, select the Device Manager, expand the Display adapters section, right-click the AMD Radeon Graphics entry, and if you see the option to enable the device, select it.  Wait a minute or two, restart your computer, load Sims 4, quit, and check the config.log again.  Let me know whether the graphics device info section lists the basic render driver or your AMD graphics chip.

If the Device Manager only shows the option to disable the AMD chip, please select Properties, then post screenshots of the General and Events tabs.

kurugnn_'s avatar
kurugnn_
2 years ago
@puzzlezaddict (update) I just restarted my computer and did what you told me to do so here's the new config.log list.
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon(TM) Graphics
Name (database): AMD Vega 11/10 [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 15d8, Board: 380517aa, Chipset: 00c4
Driver: aticfx64.dll, Version: 31.0.12024.0, GUID: D7B71EE2-5698-11CF-1A74-FD366BC2D235
Driver version: 0
Monitor: \\.\DISPLAY1
Texture memory: 2033MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kurugnn_  Alright, that looks fine.  It's possible that the error you saw was because after reenabling the GPU, Windows couldn't also reenable the driver until you restarted your computer.

    Is the game running properly now?  If not, please post a new dxdiag.  If it's running normally, then you shouldn't have to worry about this particular issue anymore.

    • katykat445's avatar
      katykat445
      5 months ago

      Thankyou so much!

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