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logionX's avatar
logionX
Legend
5 years ago

Very high CPU usage while repairing game in origin

After I closed down the sims4 I had trouble starting it again in orgin, it kept crashing when trying to load the intro. I looked in event manager and it said application error (dxgi.dll_unloaded), wh...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@logionX  Origin is causing it, because Origin likes to be difficult.

Seriously though, this is a known issue with a few workarounds, none of which work for everyone.  The next time you run a repair, you can try any or all of them:

  • Set exceptions for Origin.exe and TS4_x64.exe in your antivirus
  • Disable the Origin Client Service and Web Helper Service, which you can find in the Task Manager after opening Origin
  • Disable hardware sharing within Origin
  • Set Origin to only use one or two CPU cores: open the Task Manager, click the Details tab, right-click the Origin.exe entry, and choose "Set affinity"

The last option will likely make the repair process take longer, but at least your system shouldn't lock up while it's running.

logionX's avatar
logionX
Legend
5 years ago

Thanks for the reply.

Origin and it's services have already been added as "allow access" by my antivirus (Norton 360) and TS4_x64.exe.

I will try your other solutions but if I had to guess this sounds like a driver issue to me, because I have not encountered this before (which could hint that a windows update or origin update have caused it). I submitted a error report through origin in case it is.

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