WASD and arrow keys not working for navigation

Freya_0120​  Does it matter whether you're playing in fullscreen or windowed mode?  Please test whichever one you don't normally use.

Please also disable any apps you use that come with overlays: Steam, Discord, etc.  And disable the EA App in-game overlay as well, under Settings > Application.

i have trtied now fullscreen, windowed fullscreen, and windowed, nothing changed. i have also disabled discord overlay, it didnt change anything either. and when i try to turn off the EA in-game overlay, it wont let me, the slider is at "on" and it is greyed out so i cant toggle it

Freya_0120​  You can't disable the EA App in-game overlay while in a game.  If you've quit Sims 4 and still can't toggle the setting, restart your computer and try again without opening the game.

If that doesn't help, or toggling the setting doesn't fix the issue, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

I use the sims 3 game camera and with that I can use WASD to move side to side or up and down, but to twirl my view around, I have to hold down Control on my keyboard while I have my left mouse button down and moving the view or tilting it with my mouse. 

I am not sure if this is what you were looking for but I thought I would post just in case because I truly couldn't play until I figured it out. I hope you sort it out soon one way or another!

Hi, i have the exact same issue, but on windows 11 and i dont have a secondary keyboard language, so this solution doesnt work for me, do you have any other ideas?