hi! theres a problem ive been facing for i think a month now.i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own) message pops up everytime i open up the game. all dlc items are also shown golden as new in CAS and build mode.ive tried both deleting and moving the usersettings, reticulatedsplinesview, config and options files, ive tried re-downloading both the game and packs, ive also tried renaming the EA file The Sims 4 to The Sims 4_1 so all files are forced to redownload as someone reccomended here - nothing worked.is there any other way to fix this? its a pretty annoying bug. also, this isnt due to any mods, as the problem still stays after removing them all

@koalicja228 To be clear, after deleting ReticulatedSplinesView, you'd see the pop-up for each pack one more time, since the new file wouldn't contain the data that you've already seen info. But the pop-ups shouldn't appear the second time you load the game with the new file in place. Did you ever try loading twice after deleting this file? I'm not sure from your description. If you have tested twice with the same new ReticulatedSplinesView file, is OneDrive running on this computer? It could be downloading an old, corrupt version of the file, or removing it and forcing the game to generate a new one. That could be the case even if you never use OneDrive yourself.

hi! sorry if my post was unclear. ive tried starting the game 2 times, and both times the welcome cards have popped up. i have onedrive on my pc, ive never thought it could be the reason for this problem. do you know what i should do with it to fix the bug?

@koalicja228 As a test, pause OneDrive syncing and then load the game (twice) to see whether the pop-ups disappear. Right-click the cloud icon in the lower-right corner of the screen to see the Pause Syncing option. If that's not the issue, your antivirus could be blocking some changes to the Sims 4 user files, although there are typically more symptoms than just this one. Still, you can try setting exceptions for TS4_x64.exe and EADesktop.exe. If you need further help with the antivirus, let me know which one you use.

I paused the onedrive and loaded the game twice, nothing changed, welcome pop ups still there. I use McAfee; i found the exe files in my documents in the antivirus app but im not really sure if i excepted them from the antivirus :/ when i choose them to except them from the antivirus i click open but nothing happens, also when double clicking the exe files, im not sure if it should be like that, i tried to open the sims twice again but the problem is still there, so im not sure if i excepted them

@koalicja228 Just in case it's that simple, please confirm that you're working with the Documents folder that Sims 4 is actually reading, rather than a secondary folder. Here's how to find the correct folder: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/ Compare that path to the one to the Sims 4 folder from which you've been removing ReticulatedSplinesView. For the latter, you can right-click any file or folder inside and select Properties > General, then look for the Location. If that's not the issue, please uninstall McAfee using the provided tool: https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view You can reinstall it later; the idea is to briefly test with it removed entirely. As long as you don't do anything else at the same time, your computer should be safe.

welcome to DLC pop-up keeps on re-appearing

16 Replies

puzzlezaddict
Hero+
2 years ago
@koalicja228 To be clear, after deleting ReticulatedSplinesView, you'd see the pop-up for each pack one more time, since the new file wouldn't contain the data that you've already seen info. But the pop-ups shouldn't appear the second time you load the game with the new file in place. Did you ever try loading twice after deleting this file? I'm not sure from your description.

If you have tested twice with the same new ReticulatedSplinesView file, is OneDrive running on this computer? It could be downloading an old, corrupt version of the file, or removing it and forcing the game to generate a new one. That could be the case even if you never use OneDrive yourself.
koalicja228
2 years ago
hi! sorry if my post was unclear. ive tried starting the game 2 times, and both times the welcome cards have popped up. i have onedrive on my pc, ive never thought it could be the reason for this problem. do you know what i should do with it to fix the bug?
puzzlezaddict
Hero+
2 years ago
@koalicja228 As a test, pause OneDrive syncing and then load the game (twice) to see whether the pop-ups disappear. Right-click the cloud icon in the lower-right corner of the screen to see the Pause Syncing option.

If that's not the issue, your antivirus could be blocking some changes to the Sims 4 user files, although there are typically more symptoms than just this one. Still, you can try setting exceptions for TS4_x64.exe and EADesktop.exe. If you need further help with the antivirus, let me know which one you use.
koalicja228
2 years ago
I paused the onedrive and loaded the game twice, nothing changed, welcome pop ups still there. I use McAfee; i found the exe files in my documents in the antivirus app but im not really sure if i excepted them from the antivirus :/ when i choose them to except them from the antivirus i click open but nothing happens, also when double clicking the exe files, im not sure if it should be like that, i tried to open the sims twice again but the problem is still there, so im not sure if i excepted them
puzzlezaddict
Hero+
2 years ago
@koalicja228 Just in case it's that simple, please confirm that you're working with the Documents folder that Sims 4 is actually reading, rather than a secondary folder. Here's how to find the correct folder:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Compare that path to the one to the Sims 4 folder from which you've been removing ReticulatedSplinesView. For the latter, you can right-click any file or folder inside and select Properties > General, then look for the Location.

If that's not the issue, please uninstall McAfee using the provided tool:

https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view

You can reinstall it later; the idea is to briefly test with it removed entirely. As long as you don't do anything else at the same time, your computer should be safe.
koalicja228
2 years ago
im not sure if thats how its supposed to be, but the TS4_X64.exe and EADesktop.exe files u told me about are located in my program files, instead of the Electronic Arts file thats in my documents. Ive been removing the ReticulatedSplinesView file from the Electronic Arts file thats located in my documents. let me know if this could be the reason. if thats how its supposed to be, ill try uninstalling the antivirus
puzzlezaddict
Hero+
2 years ago
@koalicja228 The TS4_x64.exe file should be somewhere inside Program Files, as it's part of the game's program files files. These are separate from the user folder, in Documents > Electronic Arts. EADesktop.exe is part of the program files for the EA App. So yes, this is normal.
koalicja228
2 years ago
okay thank u! computers are completely not my thing so i didnt know :') ill try to uninstall the antivirus and ill get back to you!
koalicja228
2 years ago
hi! im sorry for the late reply; i have uninstalled my antivirus and opened sims 4 twice, the pop ups are still there ;(
puzzlezaddict
Hero+
2 years ago
@koalicja228 Just in case you haven't already, please do reinstall or reactivate your antivirus. It's not good to go without one for any length of time, and you've demonstrated that this is not related to security software.

Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open the App game library, click Sims 4, and select Manage > Repair.

If that doesn't help, please create a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user data won't be available. That's fine for now and helpful for the purposes of this test.