Forum Discussion

koalicja228's avatar
koalicja228
2 years ago

welcome to DLC pop-up keeps on re-appearing

hi! theres a problem ive been facing for i think a month now. i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own)...
pc
koalicja228's avatar
koalicja228
2 years ago

hi! im sorry for the late answer. i cleared the cache and repaired the game. opened the game twice, pop ups still there. ive made a new admin account but when i open the game there theres no packs at all so no pop ups lol

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@koalicja228  Just to be sure, you checked in the new account and none of your packs loaded in-game?  Please list the location where you've installed Sims 4, according to the EA App.  Open your game library, click Sims 4, select Manage > View properties, and you'll see it there:

Please also list the location of the Documents directories in your main and new Windows accounts.  Search in Windows for command prompt, open it, and enter this command, starting with reg query:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

In each case, you can write [username] rather than your actual username, but please leave the rest intact.

  • koalicja228's avatar
    koalicja228
    2 years ago

    1. on both accounts, the install location is C:\Program Files\EA Games\The Sims 4

    2. On both accounts, this is what popped up after typing this command : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    Personal REG_SZ C:\Users\koali\OneDrive\Dokumenty

    also, after putting up this command on my main admin account, the packs appeared in the 2nd account. but now the pop ups are appearing on both accounts 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @koalicja228  The problem is probably OneDrive.  The second account didn't help because you didn't make it local.  A local account means one that isn't linked to your Microsoft account, as I mentioned, and it therefore couldn't use your OneDrive data.  The fact that you can access OneDrive from your second account by definition means you've linked it to your Microsoft account.

    Please create another new account, and this time, make absolutely sure it's local.  Here's how:

    https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

    Then test, a few times, and see whether you keep getting the pop-ups.

  • koalicja228's avatar
    koalicja228
    2 years ago

    hi! ive made another account, ill add u proof that its local. the onedrive is disconnected on that account, as the cloud is crossed off. ive opened the game up about 3 times, and the pop-ups are still there on the local account.

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