White screen on startup
Hello! I've been trying to tackle this issue by myself for now, but the problem keeps on persisting. My game looks like this when I try to open it after I updated it yesterday (have not been playing...
Forum Discussion
shirobya Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
The unsupported video card is unrelated and wouldn't cause any actual problems in-game.
I have been experiencing the same issue as you. My Sims 4 has been giving me the white loading screen since the early June update. Everything I have tried has not been working. My gaming laptop is less than a year old, so I should not be experiencing any game issues yet. Any help related to this issue will be greatly appreciated. Please & thank you. 🙏🏽 I took the time to provide my dxdiag as well!
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- EA_Cade11 months ago
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