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pamela200023293's avatar
pamela200023293
7 months ago
Solved

Why does my sims 4 keep crashing at startup

I’ve been trying to fix the sims 4 crashing at startup for about a week now, and I’ve tried everything I could think of (updating my graphics driver, deleting and reinstalling the game multiple times...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @ac11679  When Sims 4 crashes at startup, it's almost always a user-side issue, whether a system issue or a software conflict or mods or something else.  (When it's a game issue, it's typically about a specific configuration that hasn't been accounted for, but in those cases, we see many more reports with specific hardware involved.)  It's therefore not EA's responsibility to fix.  EA also doesn't provide phone support except in France and Germany.

    If you'd like help on this player-help-player forum, please try the suggestion in post 3, and if it doesn't make a difference, post a dxdiag.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@pamela2000232934 and @BoneJett  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit without any crashing.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

pamela200023293's avatar
pamela200023293
7 months ago

I’ve tried doing that multiple times but it still crashes, but right now I’m still trying new solutions and it seems to be working so far, but thank you anyways for trying to help, I’ll let you know if it still keeps crashing

    • pamela200023293's avatar
      pamela200023293
      7 months ago

      I will, thank you for trying to help!

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