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MsPrissySim's avatar
MsPrissySim
9 years ago
Solved

Missing a folder in my EA Games folder

Hi. I have the Sims 2 Ultimate Collection, but inside my EA Games folder is just the sub folder - The Sims 2 Ultimate Collection. At one time, I did have the sub folder The Sims 2. Recently, I was...
  • MsPrissySim's avatar
    MsPrissySim
    9 years ago

    HI!!!!  I have some AWESOME news to tell you!!

    I had to call EA -- and have them call me back -- and explained my situation to the guy who had answered. He (literally) gave me a NEW CODE for my Sims 2 UC. After testing and retesting the compatibility, I thought the game was truly done for.

    In short.... THE GAME IS FIXED!! It was mostly my graphics card; I had to get the latest upgrade.

    THANK YOU FOR *EVERYTHING*!!  :eahigh_file: 😃

MsPrissySim's avatar
MsPrissySim
9 years ago

Sorry ... no. I don't think I ever opened that folder.   ((wishing now i had))

Since my copy of the UC is through Origin, HOW will I be able to use Windows' compatibility??  I believe that when EA gave us the free copy, it was added to our Origin clients. Sorry. I forgot to mention that that's the version I have. Not a traditional desktop one.

ALSO.... I have a SEVERE pixel problem!   ((sorry. it's the only way i know how to describe it))   After the game loads, and you choose whichever town you want to play in -- and mind you, it doesn't matter which town I choose -- ALL I SEE are pixels everywhere.  I realize that is a problem caused (maybe) by my graphics/video card.  But.... could it be caused by the game itself?

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @MsPrissySim,

If you don't have a shortcut, it's not a problem we just need to do this differently 😉

  1. Go to C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin
  2. Right click on Sims2EP9.exe and select: Send to > Desktop.

Now you have a shortcut, try to follow my instructions from my last post 🙂

Regarding the pixels issue: it could be your graphics card, it could be some other thing in your computer not being compatible (the game was developed years ago, and computers change a lot, that's why we are trying compatibility mode), or it could be the game if it is not correctly installed.

To discard the game not being properly installed, you can right click on its cover in Origin and select: 'Repair'.

Try this couple of things: compatibility mode and repairing, and let us know if the issue is still there. You could take a screenshot to show us the issue

-Mai

  • MsPrissySim's avatar
    MsPrissySim
    9 years ago

    Ok. Thanks. I'll try them and get back to you.  However.... taking a screenshot of the neighbor will be rather difficult. I see a lot of the pixel problem, there. But, I'll do my best.

    Oh! One more thing.... Because I would essentially have to make a "shortcut", I don't think I would see a compatibility tab. Again, I'll see what I can do.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      9 years ago

      Hi @MsPrissySim,

      You could try to use PrintScreen key (it's usually near F12 key in the keyboard). That will take a screenshot, then you can open Paint and paste it there.

      Once you have done the shortcut, you can right click on it and select Properties. A new window like this will open:

      Let me know if something is not going as it should 😉

      -Mai

      • MsPrissySim's avatar
        MsPrissySim
        9 years ago

        Hi. The screenshot you pasted showing the compatibility tab is not something I see. Having Windows 10, everything is totally different. However, I tried several times running my Sims 2 UC at different compatibilities. even though it still shows the same pixel problem, I have to resign and understand that Windows 10 will no longer play my game the right way.  And until I have the money to get my Vista laptop working again, the game will have to sit dormant in my Origin client.

        I'm not going to bother trying to play a game -- which I had come to love -- that won't ever be stable again.

        Thank you for all your help, Mai.

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