My product code for Sims 2 downloaded from Origin is not working what should I do?

Hi everyone,

We just got the news from our tech team: They have found the issue and are working on a fix.

No need for you to contact customer support, the fix they are working on should automatically fix the issue for you.

This will take some time though. We will give you an update once the fix has been applied to everyone.

Thanks you for your patience. We are working to get you back in the game as soon as possible.

Thanks again,

Ursula

Edit: Marked as solution to make it more visible.