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Desktop","id":"message:11056340","revisionNum":1,"repliesCount":102,"author":{"__ref":"User:user:123924"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"conversation":{"__ref":"Conversation:conversation:11056340"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11056340"},"body@stripHtml({\"truncateLength\":200})":" Hello! I was wondering when will EA migrate The Sims 2 Ultimate Collection from Origin to the EA App Desktop? I love TS2 and I want to keep playing it and I don't want to lose it from my library, bu...","body@stringLength":"376","rawBody":"

Hello!

I was wondering when will EA migrate The Sims 2 Ultimate Collection from Origin to the EA App Desktop? I love TS2 and I want to keep playing it and I don't want to lose it from my library, but I'm a little apprehensive about whether EA will actually do this migration. The game already appears in the EA App library, but it gives an error when downloading.

","kudosSumWeight":6,"postTime":"2022-09-20T00:00:14.635+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11056340_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49695},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello!

I was wondering when will EA migrate The Sims 2 Ultimate Collection from Origin to the EA App Desktop? I love TS2 and I want to keep playing it and I don't want to lose it from my library, but I'm a little apprehensive about whether EA will actually do this migration. The game already appears in the EA App library, but it gives an error when downloading.

"},"Conversation:conversation:11056340":{"__typename":"Conversation","id":"conversation:11056340","solved":true,"topic":{"__ref":"ForumTopicMessage:message:11056340"},"lastPostingActivityTime":"2023-01-25T04:44:51.738Z","lastPostTime":"2023-01-25T04:44:51.738Z","unreadReplyCount":102,"isSubscribed":false},"ModerationData:moderation_data:11056340":{"__typename":"ModerationData","id":"moderation_data:11056340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11056340_1":{"__typename":"Revision","id":"revision:11056340_1","lastEditTime":"2022-09-20T00:00:14.635+01:00"},"ForumReplyMessage:message:11056354":{"__typename":"ForumReplyMessage","id":"message:11056354","conversation":{"__ref":"Conversation:conversation:11056340"},"author":{"__ref":"User:user:1480165"},"revisionNum":1,"uid":11056354,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"subject":"Re: The Sims 2 Ultimate Collection on EA App Desktop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11056354"},"parent":{"__ref":"ForumTopicMessage:message:11056340"},"body":"

Hello all:

As all of you know, Origin is going to shut down later this year. I´ve downloaded EA Desktop in order to continue playing with my Origin games, but I´ve noticed that The Sims 2 Ultimate Collection (and also the Store Edition) are missing.

Instead, I have The Sims 2 Double Deluxe version, wich I buyed some years ago before the Ultimate Collection went for free in Origin.

My question is: Is going the Ultimate Collection transfer to EA Desktop or are we going to loose it for good?

Also, it does not appear in my order history, wich is odd \"cause I can play via Origin normally. And yes, I use the same e-mail for both accounts, the username is the same and I have other games in both accounts, so they are not separate accounts.

Anyone with this problem? EA Live chat did not solve my problem after talking twice with them ☹️(

","body@stringLength":"876","rawBody":"

Hello all:

As all of you know, Origin is going to shut down later this year. I´ve downloaded EA Desktop in order to continue playing with my Origin games, but I´ve noticed that The Sims 2 Ultimate Collection (and also the Store Edition) are missing.

Instead, I have The Sims 2 Double Deluxe version, wich I buyed some years ago before the Ultimate Collection went for free in Origin.

My question is: Is going the Ultimate Collection transfer to EA Desktop or are we going to loose it for good?

Also, it does not appear in my order history, wich is odd \"cause I can play via Origin normally. And yes, I use the same e-mail for both accounts, the username is the same and I have other games in both accounts, so they are not separate accounts.

Anyone with this problem? EA Live chat did not solve my problem after talking twice with them ☹️(

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Guys, good news they fixed the issue and The Sims 2 Ultimate Collection shows up on the EA App to download & install now if you own it. What a relief.

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The Sims 2 Ultimate Collection on EA App Desktop","moderationData":{"__ref":"ModerationData:moderation_data:11056356"},"body":"

@ARP1922 The Sims 2 has had a rocky start on EA App. Although it shows up as The Sims 2 Double Deluxe, it should still, technically, be Ultimate Collection. I have previously installed Ultimate Collection from Origin and it matched (for the lack of a better word), or I should say \"recognized\" The Sims 2 (Double Deluxe) in EA App.

Now here is when issues start. To test things out, I had uninstalled Ultimate Collection in order to download it directly through EA App. It always threw an error. When I reinstalled through Origin, it matched to TS2 in EA app again.

I would like to ask that you try to download The Sims 2 through EA App (you don't need to finish the download, just attempt to start it) and let me know what happens. Does it give you a download link to The Sims 2 Store Edition (as a ZIP file), or does it actually download Ultimate Collection inside EA App? Also, does it list your game's product code or say No Code Required?

I am asking this as at least one other player I had talked to somehow got Store Edition instead of Ultimate Collection, so I am thinking that this might be the problem as to why some players can't download it. For comparison, I do not own Store Edition on Origin, which is (I suspect) why I get the download error.

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I tried to download TS2 Double Deluxe version in EA app just to see what happens and it has thrown me an error message, no matter how many times I try.

And no, I don´t have any version of TS2 installed in my current PC, so I don´t think is a compatibility problem. Any ideas?

Anyway, both versions of TS2 (Ultimate Collection and Store Edition) stills appear in my Origin account.

I attach you a picture with the error message. It says:

\"An error has ocurred during the download. Give us some minutes and try again\"

Buttons says: \"Try again / Close\"

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Going to try out what @mate54 said when I can get to my computer here in a few minutes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":0,"postTime":"2022-10-11T04:04:37.888+01:00","lastPublishTime":"2022-10-11T04:04:37.888+01:00","metrics":{"__typename":"MessageMetrics","views":4205},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:11056340/message:11056357","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDExMDU2MzU4LDExMDU2MzU4","node":{"__ref":"ForumReplyMessage:message:11056358"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11056358":{"__typename":"ModerationData","id":"moderation_data:11056358","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11056358":{"__typename":"ForumReplyMessage","uid":11056358,"id":"message:11056358","revisionNum":1,"author":{"__ref":"User:user:125327"},"readOnly":false,"repliesCount":11,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumReplyMessage:message:11056357"},"conversation":{"__ref":"Conversation:conversation:11056340"},"subject":"Re: The Sims 2 Ultimate Collection on EA App Desktop","moderationData":{"__ref":"ModerationData:moderation_data:11056358"},"body":"@MsBarbaraManatee I would like to point out that this will not solve any problems The Sims 2 might have in EA App at the moment, but the info could be helpful should EA attempt to fix this. The more info we have, the better.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-10-11T04:08:51.621+01:00","lastPublishTime":"2022-10-11T04:08:51.621+01:00","metrics":{"__typename":"MessageMetrics","views":4197},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:11056340/message:11056358","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDExMDU2MzcwLDExMDU2Mzcw","node":{"__ref":"ForumReplyMessage:message:11056370"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11056370":{"__typename":"ModerationData","id":"moderation_data:11056370","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11056370":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2075928"},"id":"message:11056370","revisionNum":1,"uid":11056370,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumReplyMessage:message:11056358"},"conversation":{"__ref":"Conversation:conversation:11056340"},"subject":"Re: The Sims 2 Ultimate Collection on EA App Desktop","moderationData":{"__ref":"ModerationData:moderation_data:11056370"},"body":"

Sorry for just jumping into the thread earlier without much information. I was on mobile and didn't read as carefully as I should have, and I'm sorry for the trouble. If this info helps with anything at all, when I did download it, DD installs as Ultimate Collection and has the correct install path and files, and I could launch the game fine after. I took some screen shots. Thank you @mate54 for your first reply in the thread, it was your answer that made me try it and see that it does work for me on my end at least.

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Ok, so I tried something in order to transfer TS2 Ultimate Collection to EA app. I looked for the code, wich you can see in \"Game properties\" in Origin. As you can see, TS2 Ultimate Collection has a code (as seen in \"Origin 1.png\").

TS2 Store Edition has NOT a code and just simply say: NO CODE REQUIRED (as seen in \"Origin 2.png)

When I tried to redeem the code for TS2 Ultimate Collection in the EA app, it looks like the app recognize the game, and is ready to add it to your collection (as seen in \"EA 1.png\").

But, when I tried to use the code to add it to my collection, an error appeared saying the code is already redeemed.

So, what´s the deal here? Any ideas?

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And it does show up in your EA App library (regardless of the game name and art), the problem is on EA's end as it cannot download due to an error.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-10-11T18:37:43.018+01:00","lastPublishTime":"2022-10-11T18:37:43.018+01:00","metrics":{"__typename":"MessageMetrics","views":2103},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:11056340/message:11056363","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDExMDU2MzY1LDExMDU2MzY1","node":{"__ref":"ForumReplyMessage:message:11056365"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11056365":{"__typename":"ModerationData","id":"moderation_data:11056365","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11056365":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1480165"},"id":"message:11056365","revisionNum":1,"uid":11056365,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumReplyMessage:message:11056363"},"conversation":{"__ref":"Conversation:conversation:11056340"},"subject":"Re: The Sims 2 Ultimate Collection on EA App Desktop","moderationData":{"__ref":"ModerationData:moderation_data:11056365"},"body":"

So all I can do right now is wait for EA to fix the issue, right?

Hope they fix it before Origin shuts down...

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