Hey all,
Closing this one down as it's devolved into several rule violations.
It would appear to me that the person in these screenshots has not logged into their account for a lengthy period of time which triggered it to be locked to protect their information, EA does not delete accounts. If I were a betting man, I would say that this person has also forgotten their login information, hence our support staff being unable to locate the account to restore her access to it.
I can't prove any of this, it's just my educated guess having been in "the game" for a the better part of a decade before I was on these forums.
