Re: Les sims 3 animaux et Cie

Rough translation -

Hello, I have a problem, I no longer have access to my email address that I used to create my first account on Origin. I can not remember my password Origin (so I create this new account to contact you). I format my PC and I can not install the game The Sims 3 Pets that I bought in January 2013 with a good rosedeal bought 3 January 2013 (I can provide the number of the good and the proof of purchase of the good).

How do to regain access to my game and be able to install it again via my new account origin?

Thank you in advance for your valuable help .

Mathilde