Forum Discussion

Anonymous

13 years ago

I recently updated my game & now when I try to open it, it says the version isn't compatible

I recently updated my game & now when I try to open it, it says the version isn't compatible..please help, I have a significant amount of time & money into my game...

EA_Spectre

Community Admin

12 years ago

Can you please try the troubleshooting steps mentioned here?

http://answers.ea.com/t5/The-Sims-FreePlay/TROUBLESHOOTING-I-have-lost-content-for-The-Sims-FreePlay-How-do/td-p/1156456

If this cannot help you, please get in contact with the Firemonkeys support team directly:

http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-How-to-contact-customer-support/m-p/1877383

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Forum Discussion

I recently updated my game & now when I try to open it, it says the version isn't compatible

loosing game progress and getting closed out of app.

Unable to save game on tablet.

The Enhanced Lighting feature is bugged on my iPad

Simsfreeplay error message

I can’t always inter the game