Einkuyek
4 months agoSeasoned Newcomer
Missing rewards — SimChase (Season 92 Ep.8) hairstyle & Elegant Ballroom outfit
Hi EA / The Sims FreePlay team — I’m reporting two missing rewards that were never added to my account:
- I completed SimChase (Season 92, Episode 8) and did not receive the promised adult hairstyle.
- I also won the “Elegant Ballroom” outfit from a Lucky/Mystery Box, but the outfit is not in my wardrobe or Home Store.
Troubleshooting I’ve already done: checked adult male & female wardrobes (Party/Formal → Outfits), checked Home Store → New/Owned, force-closed and restarted the app, and confirmed my progress is linked to my EA account.
Please check server logs and restore the missing adult hairstyle and Elegant Ballroom outfit, or tell me what additional info you need. I’ve attached screenshots/videos of the reward screens and my wardrobe. Thank you.