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Anonymous's avatar
Anonymous
9 years ago
Solved

Puppy missing, can't submit request

For a few days now my puppy has been missing. I brought it home, set it down and now my sim can't leave the house and the puppy has just vanished but my sim is not holding it in their arms. I have tim...
  • Anonymous's avatar
    Anonymous
    9 years ago
    Got it!!
    Normally when I send a sim home I select all of my sims and press the house with the arrow for that specific sim. Decided to try it differently so went back to the sims house after having them pick the puppy up, when in their house clicked on the whistle and they showed up with the puppy in hands and allowed me to put it on the ground and move on with the quest
Anonymous's avatar
Anonymous
9 years ago

@andiemarie04 Also after creating a ticket/help request an email would be sent to you that lists the action you should take to complete the submission.

Did you receive/action these emails?


- Kristi

Anonymous's avatar
Anonymous
9 years ago
I created an account using the correct email address and submitted a ticket/request and waited a day and never got anything regarding it, submitted another one and waited a day and still didn't get anything.
  • martha4858's avatar
    martha4858
    9 years ago

    @andiemarie04

    Login to your firemonkey account and check your requests. If your tickets have are active you will see them there. You can open the ticket page send more information or ask for a status there.  

    • Anonymous's avatar
      Anonymous
      9 years ago
      I checked my requests both times neither of them showed up it says no requests

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