Re: Issues with Snow Problem Quest
Walk through from Girl Who Games
if you cant find the tree,
Hard close game
restart device
switch connection, WIFI, 5G,4G etc
Log out, log in
switch devices, preferable a different OS (if you play on Allpe, load to Android, if you play on Android load to Apple)
if none of that workcontact support
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
