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65497128's avatar
65497128
1 year ago

Several bugs

Hi,

It's been almost a month now that I've notice the following "problems":
- sims not completing their actions: once I get out of the game and then get in again (either just changing tab or shutting the tab off and opening it again), I select the sim and it's as if it's been doing nothing, no action selected, not completed. This influenced some of my recent quests.
- action not showing: the action is proceeding, but the progress is not shown on the sim's head, nor on the simtracker.
- sometimes the sims change clothes randomly and I find them with swimwear instead of everyday clothes.
- one of the pre-teen sims' hairdo is weird (see screenshots)


Just want to signal these issues here too, after I've already done so in a help-chat. Hope they get fixed.

7 Replies

  • minicha-em's avatar
    minicha-em
    Hero+
    1 year ago

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you


    Contact Firemonkeys support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.firemonkeys.com.au/hc/en-us/requests/new
    Or contact support via FB or Twitter, links are at the bottom of the page

  • 65497128's avatar
    65497128
    1 year ago
    @minicha-em

    I did try signaling the problem to Firemonkeys and they emailed me back that:
    "You can now get help in-game. We no longer support tickets sent through this system and will close this case. Check to make sure you're running the latest version of the game, then contact support in-game.

    To get help, contact customer support through your in-game settings. If you can’t access your game, follow the steps in our article: https://help.ea.com/help/mobile/get-help-for-ea-mobile-games/
    Choose the Sims FreePlay link in the article for more info about in-game help resources."

    So yeah... I informed EA. Anyone else experiencing same bugs?
  • minicha-em's avatar
    minicha-em
    Hero+
    1 year ago

    Heard of all of them but as players like you

    we can do what you yourself can do, nothing more

    maybe give some useless tips that have already been tried and failed

    log in, log out

    hard close, restart

    shut device off, wait 2 min, start device

    load game to different device, preferable to different OS (if you use Apple, load to Android - if you use Android load to Apple)

    delete/reinstall

    switch connection, wifi, 4G 5G cellular etc

    this is something support needs to handle as we as players can not help you

    and yes, we are as annoyed with support as you are

    this is not something we can handle, without breaking ToS

  • superpowers1822's avatar
    superpowers1822
    1 year ago

    One of my Sims is stuck at work, it says he has 2 seconds left but the action will not complete. I have an iPhone SE and I’m on iOS 17.3.1

  • 4b03fbf50126378's avatar
    4b03fbf50126378
    1 year ago

    SimsFreePlay

    Player ID: [Redacted]

    iPadOS 17.3.1 Serial No. [Redacted]


    i am currently on level 20 and my Sim has been locked in “wait on tables” mode for several days. Please advise on how to resolve

    EDIT Personal information redacted - it is NOT safe for you to have that information on a world wide OPEN forum

    minicha-em

  • rika920's avatar
    rika920
    1 year ago

    I am and I contacted Firemonkeys and was give a similar response. I've also deleted, reinstalled the game and tried the steps the other user recommended- to no avail...

  • 96Peaches's avatar
    96Peaches
    1 year ago

    My sim was set to do the pregnancy task that lasted 5 hours and 54 minutes, I come back after 4 hours and the remaining time for the task is still 5 hours and 54 minutes. I exit out of the task but and reselected the task yet still I'm having the same outcome. This is the second time I've had this issue. The first time it was on site work related issue but instead of my Sim completing their shift with an hour left, the game exit them out of the job site and when I went to click my sim the option was to restart the whole shift over.

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