Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Sims Freeplay Currency Bundle-NEVER RECEIVED!

About two nights ago I purchased a currency bundle for my Sims Freeplay game, a package containing a piggy bank of Simoleons and a box of life points. The extra Simoleons and Life Points never appeared in my game, even after refreshing it many times. It's been almost 48 hours and still nothing..however the $14.99 for the bundle was deducted from my gift card balance..immediately actually..and I have proof of purchase from the receipt that was e-mailed to me from iTunes. So my question is, am I ever going to receive this pack at all?

4 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    I purchased a currency bundle that SHOULD have given me 100 LP & 1,175,000 simoleons. I've already received confirmation of purchase from Microsoft. This order was placed on December 16th, 2013, and STILL have not received the bundle. I've restarted my phone multiple times, and still have not received what I purchased. I've posted on FireMonkeys twice, & still haven't gotten what I ordered. I'm playing on a Windows phone, so it's not linked to my Facebook account, nor does it save to the cloud.
  • marniejayne117's avatar
    marniejayne117
    New Novice
    10 years ago

    I've had the same issue. I paid $14.99 for the 'Currency Bundle'"through PayPal. Got a confirmation from them that same evening, so I know the money went through. As of now, a day later.....nothing !!!! Is this a rip off??? I'm not going to buy another thing and if nothing happens and I'm going to cancel the payment  I made.

  • hollylynn2701's avatar
    hollylynn2701
    6 years ago

    I had the same issue. Although I tried to purchase twice and was charged but still hasn’t been resolved. Have you had any luck yet?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @hollylynn2701,

    This thread is from 2014 and might not get a response from the older posters as a result. ^^: Could you pop open a new thread for this and add some more information such as what you're seeing when you try to make a purchase? Is there an error message? Are the icons greyed out? Does it say completed but the content hasn't arrived? In the meantime I'll lock this thread as it's a bit of an oldie that's been necro'd.

    Thanks,

    EA_Lanna

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