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Anonymous's avatar
Anonymous
13 years ago
Solved

Sims Freeplay download error

I have a new Samsung Galaxy Note 3, and tried downloading Sims Freeplay to it. First I get a message that asks if I want to use wifi or 3g. When I choose wifi I get an error message that tells me:

"Cannot connect to server. Please visit www.eamobile.com/country gate and click customer support link (500)".

I am connected to wifi and have a strong connection. Everything else works over wifi. I have plenty of free room as well. Thoughts?
  • EA_Spectre's avatar
    EA_Spectre
    12 years ago

    We have recently experienced some problems with our servers that will have prevented some of our players from accessing our games and show the following error code: Server Error 500

     

    We have since corrected the root problem causing this error to appear. If you have been affected by this issue, please try force closing your game and re-open it. This should allow your game to establish a fresh connection to the servers.

    Thank you for your patience.

5 Replies

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    12 years ago

    We have recently experienced some problems with our servers that will have prevented some of our players from accessing our games and show the following error code: Server Error 500

     

    We have since corrected the root problem causing this error to appear. If you have been affected by this issue, please try force closing your game and re-open it. This should allow your game to establish a fresh connection to the servers.

    Thank you for your patience.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I have the same problem but it says server error (-17) I also have a samsung 10.1 galaxy note 2014 edition. 

  • Anonymous's avatar
    Anonymous
    12 years ago
    I'm having a similar problem on my Galaxy Note 3. Except, I don't get the error message, instead it just stops downloading at 4%/22mb. I had this game in my Note 2 and had no problems.
    Any solutions?
  • Anonymous's avatar
    Anonymous
    12 years ago
    Notebook I download this sim free game but it don't work
  • Anonymous's avatar
    Anonymous
    12 years ago

    I have had this problem as well, did you ever resolve it? If so, how?

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