Still stuck on 45 on simdex

We are currently on U101, update 101

Are you on 100 or 101?

If you are on U100, please update the game

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I did update to 101 but it's still stuck on level 45 on simdex.

What are the requirements for advancing to level 46?

have you done them?

For further questions, please contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
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I'm on level 46 it's the dex where the levels are located that isn't updating 

How did you advance to level 46?

or did you wrongly state that you were on level 45 earlier?

tap the level (for you it says 46(?), top bar, far left, next to your VIP, Money, LP, SP and town icons

to see level requirements for the next level

Can you screen grab that?

as well as Clipboard, simdex tab?

for further assistance, contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

Simdex list under your level and requirements for level up, show what you unlock on those levels

Levels 46 and over do not come with locations, hobbies or other side quests - hence nothing to put there

Sice you have chosen not to provide the screen grabs, screen captions or whatever you want to call them, I askd for

there is nothing i can do to further assist you, since I don't really understand the issue without the pictures

Header say STILL STUCK ON 45 ON SIMDEX 

the simdex, first thing you see, does not say "your current level in numericals in a circle" and "level up requirements"?

Please contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

Here. I'm sorry I didn't see where you asked for that.

That is not the caption I need

This is, it will show if you are stuck or not 

As I stated before

Simdex list under your level and requirements for level up, show what you unlock on those levels

Levels 46 and over do not come with locations, hobbies or other side quests - hence nothing to put there so the list for new unlocks and locations stops at 45

Please contact support if you neef more information

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page