Bought a house and land package on the sims mobile

I bought a house and a land package on the sims mobile game August 1st and it's almost month now and I still haven't received it when I click on the house package that I purchased it's still says I have not purchased it even though the money has come out of my account I have been emailing and messaging and making a new case multiple times but no one has go back to me about this problem I don't know what to do