Cloud game progress lost.

Hi I tried to find a place to comment on this because I am experiencing simular situation.  I have 3 gaming accounts for sims mobile using same phone. I have been playing for almost 1 yr come May and now this is happening. I truly have investing quit a bit of money for entertainment.  first I log into main account to find all furniture missing from home, I contacted e.a email and e.a help . on my android qhen trying to contact, it says allow browser functionality ( whatever that nean, I asked E.A never answered) I reach out to e. a through Twitter, Facebook messenger and no response.  I log out game and signed into second account, ALL THE FURNITURE IN THE PARK GONE, TREES BENCHES , JUST SHELL OF BUILDINGS, this too was sent to e.a and the images, they told me go to help center. I log out and check game 3 to find ALL FURNITURE MISSING FROM ONE HOUSE . NOW STS is active event I paid 113.00 so far this month( sent to e.a) Log into my main account again and ALL MY SIMS ARE G9NE AND THE HISTORY OF MY SIMS. LOG OUT LOG IN AND NOW THE ENTIRE FREEEAKING GAME IS GONE  CANT LOG IN AND CLOUD WONT LOAD MY MAIN GAME LEVEL 52