[Collection Thread] Items missing after patch
This post is for items that went missing after a patch of the game.
Old post on this: https://answers.ea.com/t5/Bug-Reports/Collection-Thread-Items-gone-missing-in-the-game/m-p/6740088#M2277
This post is not for:
- Items you want to see in the game in the future
If you have any feedback or wishes please post on the Game Info forums: https://answers.ea.com/t5/Game-Information/bd-p/the-sims-mobile-game-information-en
- Items you have to repurchase that you used to have.
If you see this, please contact EA.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/