Earned Heirlooms Lost?

Hmm I'm not sure if EA can help you with this, but I would suggest contacting them about this.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.

This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/