Forum Discussion

Instinct294's avatar
Instinct294
5 years ago
Solved

Haven't received any help

I have not heard any reply back from EA about my case when it has been over a month. It has been escalated, but still takes them forever to get a response. Case#57211149 

technical issues
  • EA_Lanna's avatar
    EA_Lanna
    5 years ago

    Hi @Instinct294, 

    Just to follow-up on my last post, I took a look at the case status and could see that the unusual wait time came from your case being entered into the Specialist queue. They are in demand right now and with all things considered, it will take a while for your ticket to work it's way to the top of the queue. I understand that was not what you were hoping to hear but once your case does reach the them, a member from the Specialist team will be in touch regarding your case. 

    Thank you, 

    EA_Lanna

4 Replies

Sort By
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Instinct294, 

    Just to follow-up on my last post, I took a look at the case status and could see that the unusual wait time came from your case being entered into the Specialist queue. They are in demand right now and with all things considered, it will take a while for your ticket to work it's way to the top of the queue. I understand that was not what you were hoping to hear but once your case does reach the them, a member from the Specialist team will be in touch regarding your case. 

    Thank you, 

    EA_Lanna

  • Instinct294's avatar
    Instinct294
    5 years ago

    Thank you! Do you know have far I'm in the queue or what number I'm in? 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    I'm not sure to be honest. I'm afraid I don't have that kind of visibility @Instinct294. Sorry about that. :/

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,501 PostsLatest Activity: 2 days ago