[Info Needed] Where's the network prompt when opening boxes

[Marking as solution for visibility, we're still investigating this issue]

We may have a workaround for this issue:

• Change the auto-lock setting on your device to the max setting you can (this will prevents the game from being sent to background)
• Purchase the pack you want
• You will see a plumbob at the right bottom that is turning (loading)
• Leave it on this screen until the purchase goes through
• If you see the Where's the Network prompt, leave it on this (don't press retry), the plumbob should still be turning at the right bottom. 
• Eventually the purchase should go through

Please let me know if this works and how long it took 🙂