Forum Discussion

1157538845's avatar
1157538845
6 years ago
Solved

Lost progress

I loaded the archive directly before I downloaded it, and then my level 37 number was gone, it became level 6 and everything was gone 😢
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago

    Hi @1157538845, 

    Thanks for contacting support. It's the right thing to do as we won't be able to assist you with this from the forum. You need to persevere and get in touch with the support team until this is fixed. I know that might be frustrating but this needs the support team to look into it for you. 

    Our support team are dealing with a lot at the moment as we've had to make some changes temporarily to our contact options (see here for more). The wait times to reach us are a lot longer than usual right now, but the support agents are trying their best to get back to as many players as possible to help with their issues. Please be patience with them. If your chat disconnects or the issue doesn't get not solved the first time, open a new ticket and try again. It's by no means ideal but it's what you'll need to do to get support during these unprecedented times. Please stick with it. 

    Thank you, 

    EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @1157538845, 

Thanks for contacting support. It's the right thing to do as we won't be able to assist you with this from the forum. You need to persevere and get in touch with the support team until this is fixed. I know that might be frustrating but this needs the support team to look into it for you. 

Our support team are dealing with a lot at the moment as we've had to make some changes temporarily to our contact options (see here for more). The wait times to reach us are a lot longer than usual right now, but the support agents are trying their best to get back to as many players as possible to help with their issues. Please be patience with them. If your chat disconnects or the issue doesn't get not solved the first time, open a new ticket and try again. It's by no means ideal but it's what you'll need to do to get support during these unprecedented times. Please stick with it. 

Thank you, 

EA_Lanna

1157538845's avatar
1157538845
6 years ago
@EA兰娜 EA emailed me back, said some useless things, and he couldn't solve my problem. I have a big problem. I need technical support

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