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tron20X6's avatar
5 years ago
Solved

New iPhone - In-Game Settings Missing Social Media/Game Center Connections

I recently got a new iPhone and I restored all my photos, apps, data, etc from an iTunes backup. Opening Sims Mobile on the new phone was fine and everything was as I left it on the previous phone. I...
  • SalixCat's avatar
    SalixCat
    5 years ago

    @ELLEpaws 

    Did you choose an age under 13 when you started the game? I'm asking you because there are age restrictions for mobile games as you can read on this article: EA and age restrictions for mobile games. Party chat and the options to connect to social media are not enabled for minors. 

    I have already replied to you regarding a game progress issue here. Same advice applies to this issue as EA advisors are the only ones that can help you.

    You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

    If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

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