Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XsOS Version 13.3.1Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) How often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? Open the friend list. Some usernames are just Blank. I have three friends with blank usernames. If they attend or throw the party, their name also shows up as blank. If I view their house, the name also doesn't show up. I was able to identify two of those players in my friend list. They didn't change their usernames to blank, it just stopped appearing to everyone else (or at least they were told by others that their name is not showing up). One of the users has not been in game for more than a month and their name just stopped appearing. I believe this bug started on Wednesday-Thursday April 22-23. What do you expect to see? Everyone's usernames. Connection Type WifiPlease select your region North AmericaCountry USAAdditional feedback Here are the player names of my friends whose names I do not see::white_flower:Frostblossom:white_flower::deciduous_tree: Seneca Here are some screenshots from my game:

Thank you @SalixCat! Here is the info requested1. Device platform (iOS or Android)Android2. OS versionAndroid version 103. Device brand and modelSamsung galaxy S94. Player ID10030592155245. Connection type4G6. Region/countryFL, USA7. Any additional information that might help investigate the issue.On April 23rd I loaded my game and my player name had been deleted/cleared out. Upon going to 'Change player name' the field is highlighted red with the error "You need a name" displayed immediately. No matter what name input variation I enter in the field, when I click the 'Okay' button the error "Name does not meet the required formatting" appears (see screenshots attached). This empty name bug causes my name to appear blank on friend's friend lists, when friends visit my house (screenshots at beginning of thread) and blank in party chats, all regardless of their device type. The original name entered was 💮Frostblossom 💮 This occurred with one other friend in my list, so it does NOT appear to be an isolated issue.

Hi, this is Frostblossom. As @yani_tsm mentioned I have talked to 3 different support reps. Have tried all the tests that the 3rd rep provided, but same results with the error when trying to fill the blank player name.Make sure your device is up-to-date, Make sure your app is up-to-date, Restart the appClose background apps, Power cycle your phone, Clear your cache to check if you're synced properlyThey also asked I do the following, but I do not have a 2nd available to do so. Not sure how the 2nd test is attempting to check as it seems our names were somehow cleared out beforehand and that is what's preventing us from re-entering a name, so don't think a different player would experience the same issue.1) Attempt to play the game on your account on a friend’s device.2) Attempt to play the game on a friend’s account on your own device. Thanks for investigating @SalixCat !!

Many thanks @SalixCat ... I've created a case number and I'm keeping my fingers crossed that my game can be restored...

Thanks everyone for all the info shared here!While I'm not sure yet what is happening, from what you are sharing it looks like it's more of an issue with some accounts' username than the friends lists itself. I'll share this info with the team so they can investigate.If anyone else is having issues with their username, please let us know.Thanks for the detailed comments so far! 🙂

Thank you @EA_Mai! Seneca and I are the only ones I know of for now, plus the 3rd user @yani_tsm mentioned at the beginning but will keep a look out. Feel free to @mention me if there are any updates. Appreciate it!

[Open] - Player names not showing up

20 Replies

KodamaTreeSpiri
5 years ago
Many thanks @SalixCat ... I've created a case number and I'm keeping my fingers crossed that my game can be restored...
SalixCat
Hero+
5 years ago
@FrostblossomTSM and @KodamaTreeSpirit I have tried changing my IGN on two different accounts to both your IGNs on two different accounts. I can't find what the reason for this issue you are experiencing could be. I have also connected to Facebook and still IGNs can be changed and are visible.

My suggestion is to share here all the information that the team will need to investigate the issue. Please share following info:

1. Device platform (iOS or Android)

2. OS version

3. Device brand and model

4. Player ID

5. Connection type

6. Region/country

7. Any additional information that might help investigate the issue.

@KodamaTreeSpirit Hope you get an answer from EA help soon and your game progress restored.
KodamaTreeSpiri
5 years ago
Thanks @SalixCat ! What's the best way to follow up on the matter once the case has been created? To make sure something's being done, I mean.
SalixCat
Hero+
5 years ago
@KodamaTreeSpirit I only have experience with support through email so normally it takes hours to get a reply but given the Covid19 situation it might take more time.
KodamaTreeSpiri
5 years ago
I understand... Well, I figure I'd send an email every now and then to make sure it's still under review.
FrostblossomTSM
5 years ago
Thank you @SalixCat! Here is the info requested
1. Device platform (iOS or Android)
Android
2. OS version
Android version 10
3. Device brand and model
Samsung galaxy S9
4. Player ID
1003059215524
5. Connection type
4G
6. Region/country
FL, USA
7. Any additional information that might help investigate the issue.
On April 23rd I loaded my game and my player name had been deleted/cleared out. Upon going to 'Change player name' the field is highlighted red with the error "You need a name" displayed immediately. No matter what name input variation I enter in the field, when I click the 'Okay' button the error "Name does not meet the required formatting" appears (see screenshots attached). This empty name bug causes my name to appear blank on friend's friend lists, when friends visit my house (screenshots at beginning of thread) and blank in party chats, all regardless of their device type. The original name entered was 💮Frostblossom 💮 This occurred with one other friend in my list, so it does NOT appear to be an isolated issue.
EA_Mai
EA Staff
5 years ago
Thanks everyone for all the info shared here!

While I'm not sure yet what is happening, from what you are sharing it looks like it's more of an issue with some accounts' username than the friends lists itself. I'll share this info with the team so they can investigate.
If anyone else is having issues with their username, please let us know.

Thanks for the detailed comments so far! 🙂
FrostblossomTSM
5 years ago
Thank you @EA_Mai! Seneca and I are the only ones I know of for now, plus the 3rd user @yani_tsm mentioned at the beginning but will keep a look out. Feel free to @mention me if there are any updates. Appreciate it!
FrostblossomTSM
5 years ago
@EA_Mai @SalixCat wanted to check in and see if there's any update on the issue? Saw another player with no name at a party today.
Thank you!
nanaznb
5 years ago
Me too, and i can't change my name. 3 players in my friendlist also have this problem. This issue happened to players who opened the game without upgrading after the multiple floors update was released. Please fix it, thanks.

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[Open] - Player names not showing up

20 Replies

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