Payment Problem

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad pro (12,9)
OS Version 13.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005762701052
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? So i bought the SimCash for 3.49€ I paid with my credit card. I got notification and yes they took the money. But i didn’t get the SimCash untill now.
What do you expect to see? Refund the money or the SimCash
Connection Type Wifi
Please select your region Europe
Country Germany
Additional feedback -

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So this is the bill of it