https://help.ea.com/ca/the-sims/the-sims-mobile/
I urge you to Report your problem as it was different than mine ,
mine was during the event not a purchase they were prizes that were won during a fashion walk
this is a Sim pic of the event venue
https://help.ea.com/ca/contact-us/?product=the-sims-mobile&platform=ipad
What platform are you using as in an iPhone and iPad or android ?
Are use iOS which is the iPad or an iPhone , are you connected to Game Center, Twitter, FaceBook or EA ?..
“ My “game saves to Game Center and Facebook and Twitter
So “ I can delete my game ”. and “reinstall the app “ Because my game is “saved ...
If you are signed into Facebook that is where your game is going to be saved ,
If you are going to take the advice i have written “””””” please understand !
i am not a EA employee, this is a solution i have used
on iOS platform re: iPad / iPhone
“”please ensure that you are connected to Game Center, Facebook Twitter or EA, “.
as shown in photo I have attached ,
Delete APP
Reboot your device
Re-install from App Store .
“do not select new game, After you go through the tutorial again
“
make sure you are signed into Game Center or Facebook ,( the connection to your stored Saved game) .”
“The “downloaded “ “ new app
from APP STORE.has to have a connection to your saved game , in either Game Center,or Facebook ,
“”This is also where you can just connect to EA help directly as shown in photo””
I hope you can understand all this,
click on the link and send an email with your BUG INFO. directly!, “””””in your current game ,because I cannot ensure that this will help, not knowing what platform or device you are using ...”””””.. it has helped me “”””so I’m just “”suggesting “” what works for me on an iOS device.
https://help.ea.com/ca/contact-us/?product=the-sims-mobile&platform=ipad
DO THIS FIRST !
First step “click help within your current game !,,, ,,,,,as shown in pic
FYI the pink jacket is for males.
I can't follow this post, could you be a bit more clear on what the issue is?
Look in mens clothing, i thought you were talking about pink ladies , my apologies
Thank you for your suggestion
Community Manager
