Forum Discussion

Emilychoikim's avatar
Emilychoikim
6 years ago
Solved

Refund

Hi there,
 
I'm wirting about my in-app purchased on 29th March 2020.
and order number is GPA. [Removed - CM]
Player ID : [Removed - CM] and amount was ₩4,900
and my case number is #58588483
 
 I could see the item in the app on the first day, but from next day
the item was dissapeared. 
I don't know why, What i did is just connected with my other device to play it.
and I tried to contact your team through your website more than 5 times.
I've got answer onetime only and it hasn't solved my problem and since that I couldn't get any email from you even I requested again.
 
I just want to get refund.
I hope this request is the last one that I need to telling you same things.
 
Thank you
regards,
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @Emilychoikim 

    I'm very sorry for the frustration here. We have no way to issue refunds through Answers HQ. You'll need to contact support for the service you purchased the points through. iTunes or Google Play. They should be able to assist with refunds.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hello, @Emilychoikim.

    I removed some sensitive information from your post. Please avoid including anything that can identify you and possibly be used by others to take over your account. For this particular issue, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

  • Emilychoikim's avatar
    Emilychoikim
    6 years ago

    As i said, I did several times and one of your team member recommend me to contact you via this website.

    what are you guys doing?  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Emilychoikim 

    I'm very sorry for the frustration here. We have no way to issue refunds through Answers HQ. You'll need to contact support for the service you purchased the points through. iTunes or Google Play. They should be able to assist with refunds.

  • Emilychoikim's avatar
    Emilychoikim
    6 years ago

    Oh, I've already requested them to refund about one month ago.

    Unfortunately they are not able to do it.

    So I've been contacting you guys for a month. 

    But I still haven't got my money back either item back.

    I just paid money for nothing.

    And you guys didn't do anything about this issue.

    I would like to know direct contact number or email.

    I don't want to use helpless EA support website anymore.

    I did enough.

    Thank you

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Emilychoikim 

    When it comes to mobile games, those payments don't go through our systems so we can't refund you. If you want to talk to an advisor, the best way to do that is by using the instructions I previously provided. You also can contact our support team through Facebook at facebook.com/eahelphub.

  • Susan32304's avatar
    Susan32304
    6 years ago

    Good luck. I told them to not renew my subscription and they charged my credit card anyway!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hello, @Susan32304.

    If you canceled an EA or Origin Access subscription and were still charged, please contact an advisor so they can look into this. Thank you.

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