Forum Discussion

india7's avatar
india7
Rising Novice
4 years ago

[Under investigation] - Game is stuck on opening screen

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 OS Version 15.2 How often does the bug occur? Every tim...
bug
Mkscows's avatar
Mkscows
4 years ago

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 14.8.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no clue what I did but I’m stuck
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country Canada

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I’ve restarted the game multiple times but each time I just get this 

AnthonyxJames's avatar
AnthonyxJames
4 years ago

@SalixCat we are having this problem because when you tap the screen nothing happens it is frozen on this. I have deleted & reinstalled game multiple times for over three days now because of this myself.

  • lf2hh9cu49ld's avatar
    lf2hh9cu49ld
    4 years ago

    Has the uninstall and reinstall worked for you? Hasn’t for me 

    • AnthonyxJames's avatar
      AnthonyxJames
      4 years ago

      Hasn’t worked for me after all those times, still stuck with the frozen screen

      • india7's avatar
        india7
        Rising Novice
        4 years ago

        Same for me, been like this for a week and a half...

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