Add me to the list of users experiencing this exact scenario on iPhone12 in the US. Gift accept displays, festival tutorial displays, but nothing on the screen can be tapped. I’ve restarted the app and phone several times, it’s now been locked like this for going on a week. Day after day, nothing refreshes or allows me to get past the frozen screen. I had hoped the usual day/night cycle would have interrupted this but it did not. I’ll also add I had bought the festival upgrade the day it started and had played every day since. My game should not have even shown me the tutorial last week when this occurred as I was many levels deep into the season already. If it continues to be locked, I could end up being unable to complete the season I paid for. I’ve already missed out on completing the last Treasure Hunt.
Updating to add that even after downloading an update to the game tonight there is no change on the game being locked up. The icon updated to the New Year blue, but as soon as the game opens I’m on the same screen with the gift box and the festival tutorial frozen with no ability to tap anything.
I got so happy to see the update thinking it would be resolved but no! Me too updated and still stuck 😔
Mine is also still the same after the update.
I'm having exactly the same problem. Also frustrated for losing the completion of Treasure Hunt and progress on the Festival Event. EA Help has sent me the same message twice suggesting that I follow the troubleshooting tips.... Which I already confirmed doing several times. Now I have a reply suggesting I Live Chat with their help specialists. Anyone know where and how I can do that??
EA Staff (Retired)Hey All,
A bug report has been created for this issue and we are investigating it. To aid the investigation, I request you to please share your Player ID with me in a private message with the subject "Game Frozen on Opening"
Thanks,
SimGuruSanah
Hi SimGuruSanah. I am facing the same problem but can’t find a way to private message you. Do I have to wait for you to be online? Sorry I am a newbie here.
