I'm having exactly the same problem. Also frustrated for losing the completion of Treasure Hunt and progress on the Festival Event. EA Help has sent me the same message twice suggesting that I follow the troubleshooting tips.... Which I already confirmed doing several times. Now I have a reply suggesting I Live Chat with their help specialists. Anyone know where and how I can do that??
EA Staff (Retired)Hey All,
A bug report has been created for this issue and we are investigating it. To aid the investigation, I request you to please share your Player ID with me in a private message with the subject "Game Frozen on Opening"
Thanks,
SimGuruSanah
Hi SimGuruSanah. I am facing the same problem but can’t find a way to private message you. Do I have to wait for you to be online? Sorry I am a newbie here.
@valerieverne Tap on the menu on the upper right side on this page.
Then, tap on your user name. Finally, tap on INBOX and select COMPOSE A NEW MESSAGE.
Note that SimGuruSanah's user name is @EA_Sanah
@SalixCat Thank you for replying. I was able to send her a message.
Tap on SimGuruSanah's profile icon on her post. Then, tap on CONTACT ME. This will create a new message in your INBOX.
@SalixCat
Hi,
My game will let me in now after 2 weeks which is much appreciated, however it has revealed other bugs.
Mainly, my 2 additional sites are gone and when I click to pick which house to go to, it says to finish the current tutorial first. (One of my Sims lives at the other site and when I click the go home button, she goes to a vacant lot.) One house template was from buying a previous festival pass, Edgewater Quay was bought with Simoleons.
Thank you
Hi, I’ve messaged you!
