Tiberium 54 ERROR: 4 bonus slots package storage added and paid without buying them

Actually 5 bonus slots package storage.

Want my money back.

Unfortunately we can't deal with payment errors (either real money or funds), you need to contact EA.com/help for assistance.

After one and a half hour trying to get a resolution to this situation from EA.com/help, answer is EA can NOT do anything about it.

Can not lose 10.000 funds because of an in-game error.

What do you recommend, moderator?

LOL - how often we have read that kind of conversation???

Player has a problem
Moderator: we can do nothing -> you have to contact EA
EA: we have no clue about that game -> we can do nothing

welcome to Tiberium Alliances?

"Kinshasa551;c-2215186" wrote:
LOL - how often we have read that kind of conversation???

Player has a problem
Moderator: we can do nothing -> you have to contact EA
EA: we have no clue about that game -> we can do nothing

welcome to Tiberium Alliances?

This happens far too often, but it remains the fact I can do nothing as my role is limited to moderating. There a limits to what the EE staff, mainly @EE_Elephterion can do too.

Spending funds is recorded within the EA Origin system, neither of us have access to that, EA help may have access. However, mostly the cause of these types of issues isn't the in-game system but user error.

You haven't answered my question, moderator.
I ask you again: What do you recommend regarding in-game ERROR explained above?

Hello Commander,

how exactly did you purchase the package extension through the Outpost? Are you using any user scripts that affect the UI or add any shortcuts to the shop?

"eruditus;c-2215195" wrote:
You haven't answered my question, moderator.
I ask you again: What do you recommend regarding in-game ERROR explained above?

There is nothing I can recommend which is why I didn't make a recommendation.

"gamerdruid;c-2215197" wrote:

"eruditus;c-2215195" wrote:
You haven't answered my question, moderator.
I ask you again: What do you recommend regarding in-game ERROR explained above?

There is nothing I can recommend which is why I didn't make a recommendation.

Thats another problem here:

you can´t say anything and you don´t know very much about that game - everybody knows that. So why are you responding in threads like this one??? Most of the time your posts don´t help at all.

"EE_Elephterion;c-2215196" wrote:
Hello Commander,

how exactly did you purchase the package extension through the Outpost? Are you using any user scripts that affect the UI or add any shortcuts to the shop?

Thank you for reading and responding, Elephterion.

I did not make any order for bonus slots package storage. Was playing normally, then sudenly when trying to look to different outposts, double clicking on them made me pay 5 bonus slots package storage.
I think the explanation to what happened is very clear.
I use different kind of scripts i had never problems with.

EA.com/help did nothing regarding this situation, furthermore, when requesting details for this or a better resolution than nothing, the EA consultant abruptly closed the discussion.

Something is not right with this, don't you think?