An error in the access to the game has begun to take place.After entering the username and password, the following screen appears: https://prnt.sc/mc78sk(Error 500)If you click on "Back to start", the game page WITHOUT an identified user is loaded: http://prntscr.com/mc7a3wIf you then click on the "Play now" button, error 500 appears in text mode: https://prnt.sc/mc7anbChrome latest version.Versión 71.0.3578.98 (Build oficial) (64 bits)

please hurry with 19.1, we have missed these login errors and other bugs so much!please give us more downtime, please!

Hello,On my world 13 accounts ALL of my accumulated supply crates are gone. I literally had almost 1000 cp crates and ton of power/cry/tib crates (I normally use up the $$ crates as I get them) . this is on 2 separate accountsI've been seeing issues with buying funds and I wonder is this somehow related? Has anyone else had their supplies disappear??thanks in advance for any assistance!Well-Z

Ok something is def wrong - I just hit a few camps with crates and even after killing them the summary shows me the crate but it doesn't show up in my supply?!?!?!

I have a similar problem on Tiberian 20. All my supply crates are gone. And after hitting 2 camps with crates, still nothing.

Yep mine are gone too, hopefully they reappear when the issue is fixed

LogIn error / lost crates /can't change world / Options fail 25/26th Jan

redmatch1
Seasoned Newcomer
6 years ago
please hurry with 19.1, we have missed these login errors and other bugs so much!
please give us more downtime, please!
123wellz
Seasoned Newcomer
6 years ago
Hello,

On my world 13 accounts ALL of my accumulated supply crates are gone. I literally had almost 1000 cp crates and ton of power/cry/tib crates (I normally use up the $$ crates as I get them) . this is on 2 separate accounts

I've been seeing issues with buying funds and I wonder is this somehow related? Has anyone else had their supplies disappear??

thanks in advance for any assistance!

Well-Z
123wellz
Seasoned Newcomer
6 years ago
Ok something is def wrong - I just hit a few camps with crates and even after killing them the summary shows me the crate but it doesn't show up in my supply?!?!?!
rswanie
6 years ago
I have a similar problem on Tiberian 20. All my supply crates are gone. And after hitting 2 camps with crates, still nothing.
Orezbus1
6 years ago
Yep mine are gone too, hopefully they reappear when the issue is fixed
rpratt42
6 years ago
Same problem here on Wrath 22.
tydee03
6 years ago
Same on W22....After spending countless hours, days, and months to build up resources just to see it get wiped out is inexcusable! Not only did I lose all my resources and did not receive any bonus resources with crates but I lost a lot of command points and recovery time. This needs to be fixed ASAP!
gamerdruid
Hero
6 years ago
"nefrontheone;c-2042435" wrote:
This error with crates has already happened before and is not a failure of the game itself, but it is part of EA's communications infrastructure, which has 24x7 support.
There is some connection failure between the game servers and the databases where the logistics data of each player is stored.

This is the cause of the errors. The infrastructure does have 24x7 support, unfortunately it doesn't always pick up the fact the game has an issue.

The Envision team are aware of the issue and have reported that the EA network is indeed having issues. As they are aware of the issue a team will be working to resolve them.

Fund, crates etc have not been lost and will return when the issues are resolved.
gamerdruid
Hero
6 years ago
Not everything is working yet - it takes time to reboot all connections and worlds. They haven't gone but are not available yet.
nefrontheone
New Rookie
6 years ago
If you manually logoff (https://www.tiberiumalliances.com/es/logout)
The home page loads normally but the same error continues to occur.