Forum Discussion

mkitisak's avatar
8 years ago

Reported case id #37571620 Power item from supply menu consumed but never received Power onto base

Ordered power item but when use it with targeted base , never received Power in targeted base.
(was discussing with officer Aijaz)

happened with at least 3 orders consecutively
such as order# 1004201154458 Power supply drop rank 8

(original TA fund order RECEIPT Order Number: 1004145554458 Order Date: 25/12/17)

please assist.


link to reported case #37571620
https://help.ea.com/en/contact-us/?product=cc-tiberium-alliances&platform=browser&category=orders&issue=order-not-received&subject=ordered%20power%20but%20never%20received%20in%20base%20Bangkok&caseid=5004400000p75tUAAQ&ak=2e53c765&isResumeCase=true&isConfirmation=true

1 Reply

  • Only you and official EA staff can see the case details from that link. Only EA can help with funds issues.

    We are unable here to help with the purchase of funds for the game.

    However, I'm a little confused by the information you have given. Purchase of funds can't be dealt with here and that the issue is purchase of funds is implied by the use of order numbers. Use of funds in game can be looked at by the developers. You mention purchase of power and it not being received.

    If it is use of funds in game (for example to purchase power) then the world this problem arose on, the user name (sometimes people play with a different one to the one the post here with) and the approximate date and time you attempted to add power. Also, which base you intended that power to be added to.

    Who is 'officer Aijaz'? Is it the EA support rep or a member of your alliance?
    Good luck.

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