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- Only you and official EA staff can see the case details from that link. Only EA can help with funds issues.
We are unable here to help with the purchase of funds for the game.
However, I'm a little confused by the information you have given. Purchase of funds can't be dealt with here and that the issue is purchase of funds is implied by the use of order numbers. Use of funds in game can be looked at by the developers. You mention purchase of power and it not being received.
If it is use of funds in game (for example to purchase power) then the world this problem arose on, the user name (sometimes people play with a different one to the one the post here with) and the approximate date and time you attempted to add power. Also, which base you intended that power to be added to.
Who is 'officer Aijaz'? Is it the EA support rep or a member of your alliance?
Good luck.
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