Am I banned or unbanned???

I was recently banned for fraudulent activity on my account.  Yep, FIFA15 (apparently like so many others) where someone hijacked my account and used my debit card to buy the game.  I contacted support ASAP and they actually saw where this had occurred and refunded my money.  Security was tightened on my account and I thought that was that.  However, yesterday I tried to play Titanfall and some other games in my account and noticed they would not load to multiplayer.  I have never received an email stating I was banned, and so I wasn't certain what was going on.  So, I contacted EA support and FINALLY got a phone call back.  The guy on the other end of the line filled out a request for me to have the issue looked into and try to get the account unbanned.  I received an email early this morning as follows:

Dear Customer

Product Name: Origin 
Email address: @@@@@@@

Thank you for contacting us regarding the action that has been taken on your account.

We have now completed our investigation into your complaint. After reviewing your case, we can see that your concerns are valid and justified. We will take great care to ensure that this does not occur again in the future.

Thank you for your diligence in bringing this matter to our attention. As a valued customer, your feedback is very important to us.

Yours sincerely,

Alex

EA Terms of Service

I took this to mean that I was good to go now, that reason had won out and that I could start enjoying the games I have paid for once again.  So, I tried to start up a couple of the games...still won't connect.  What gives???  What else do I need to do to get this resolved?  I don't want to call again...I'm on a prepaid cell phone and a tight budget, so talking for 30 minutes or an hour at a time is not doing me any good.  Are there ever any EA people here who can finally fix this???

Thanks for any help