Product: Titanfall 2Platform:Microsoft XBOX OneSummarize your bug Once I defeat the enemy Titan on the first stage, it instructs me to go towards a marker. The second stage does not load up and eventually shuts the Xbox one off completely!How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Defeat the enemy TitanWhat happens when the bug occurs? Freezes at loading screen then eventually shuts off Xbox oneWhat do you expect to see? I expect to play the game!Screen shot attached.

Hello @BshawtDaKing This is really odd. Have you tried to reinstall the game? Can you play multiplayer part of the game? Can you also try to perform the following troubleshooting steps from our article here on Xbox One issues? https://help.ea.com/en-us/help/console/ Maybe your console just overheats too fast? Do you have any issues playing other graphic heavy games?

Titanfall 2 campaign freeze and crashes

11 Replies

EA_Archi
EA Staff (Retired)
9 years ago
Hello @BshawtDaKing

This is really odd. Have you tried to reinstall the game? Can you play multiplayer part of the game? Can you also try to perform the following troubleshooting steps from our article here on Xbox One issues? https://help.ea.com/en-us/help/console/ Maybe your console just overheats too fast? Do you have any issues playing other graphic heavy games?
shamster21Boss
9 years ago
hi

i have the same problem too

i play on the pc and when i play titanfall 2

(campaign)(havent tried multi yet)

the screen suddenley freezes and says titanfall 2 not responding

please help

also it some times says

Error 0x887A0006 - DXDGI_ERROR_DEVICE_HUNG

i know this is related to direct x drivers but i have the latest one installed. direct x 12

please reply

this is really annoying
Anonymous
9 years ago
I removed the game from my Xbox one completely and reinstalled it. So far it's working good and I'm able to play thru the campaign. Multi-player is working as well thanks for the suggestion.
EA_David
Community Admin
9 years ago
@BshawtDaKing Thanks for the update post/confirmation.

@shamster21Boss yours is a completely different issue on a different system. Can you create a new thread detailing your issue, and be sure to include a link to your dxdiag.

https://help.ea.com/en-in/help/pc/how-to-gather-dxdiag-information/

Thanks.
shamster21Boss
9 years ago
having trouble making a thread so this is my dxdiag
DxDiag.txt79 KB
EA_David
Community Admin
9 years ago
@shamster21Boss Hi, that system doesn't appear to have a dedicated graphics card, it's below the required minimum specs to run the game.

It may be possible for you to play below the min spec, but I can't make any guarantees.

One thing that may help is to update your intel card drivers, I see the ones installed are from 2015.

https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

Thanks.
shamster21Boss
9 years ago
I thought that intel hd graphics cards have dynamic technology

So thet take as much memory as they need from the computers ram for an application or game
EA_David
Community Admin
9 years ago
Sure, but there's a lot more to video card performance/tech than having enough Video RAM.

It's likely that said memory wouldn't be fast enough to play the game/stream the needed textures, which leads back to the hardware in question being below spec.
Anonymous
9 years ago
So, I was having an issue where in the campaign the game would freeze up for about 10-15 seconds the video would freeze but the audio would continue for about half of the time it was frozen and would continue once it would unfreeze. It would do this every 2-3 minutes (extremely aggravating). Nothing would work for me, nothing...... so, I did what I had to do for battlefield 3 on my 360 (it was old and this was the all new frostwire engine, stressing the cpu) I took apart my Xbox and blew everything out with compressed air, most importantly the heatsync. I load the game back up after its back together. No freezing, no issues and the Xbox is as quite as new. Problem solved officially, so if you can't do it yourself, you need to either pay and get it cleaned or buy one of the new slims.
EA_Archi
EA Staff (Retired)
9 years ago
Hello @Gamefever09

Thank you for posting your solution. A lot of dust can cause all sort of issues and overheat your system in general, so keeping your console nice and tidy is the right way to handle this.

Enjoy the game and let us know if there is anything else we can help you with.

Cheers,

Archi