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R201PRO's avatar
8 years ago

Titanfall 2 crash randomly

I have a problem with Titanfall 2 in my PC. It randomly crashes in almost every game and it's unlplayable right now. I've tried a lot of solutions: Clean boot, lowest and insane graphics settings, repairing the game, even reinstalling. My PC specs: Intel Core i3 4170, AMD Radeon R9 270X 2GB, 8GB RAM DDR3 1600MHz, Windows 10 version 1703. All drivers are up to date. Normally I can run the game with low settings in 1600x900 at 120FPS average, and I always play on US servers because the servers on my region are empty or I can never find a match (I waited like 40min before I give up). I noticed it happens every time but mostly when I or someone makes an execution, but I'm not completly sure about that. When the game crashes my screen freezes, and the music still running for a while. I must press Ctrl + Alt + Del and restart my computer to use it again. I wanna emaphasize that I did not have this problem during the free trial weekend the last month. Do not hesitate to ask if you need further information. I hope someone help me soon.

6 Replies

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @R201PRO 

    I am really sorry for those issues with Titanfall 2. Have you tried to perform Clean GPU drivers install? Can you also provide us with some additional information on your system, by sharing your DxDiag with us? Keep us posted.

    Cheers,

    Archi

  • R201PRO's avatar
    R201PRO
    8 years ago

    I've attached the DxDiag file to this message and to the original post. And yes, I've made a clean GPU drivers installation right before posting and having the same problem again. Any other possible solutions?

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @R201PRO 

    And thank you for providing us with this extensive report on your system. Can you check if the game work fine in single player? There is a chance, this is a connection related issue. Check this article here, on how to improve your connection with the game.

    Cheers,

    Archi 

  • @R201PRO U have common TDR atikmpag.sys error.

    Try this steps:

    1)

    Run command prompt as Admin and enter a commands:

    ECHO Y | CHKDSK C: /F /X

    DISM.exe /Online /Cleanup-Image /spsuperseded /hidesp
    DISM.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase

    SFC /SCANNOW

    (if it fix some errors - restart PC)

    DISM.exe /Online /Cleanup-Image /RestoreHealth

    (if it fix some errors - restart PC)

    2)

    Update Windows. Install all available critical, recommended and optional updates.

    3)

    - install latest .NetFramework https://www.microsoft.com/en-gb/download/details.aspx?id=49981

    - reinstall all Visual С++ components in this way:

    a) delete all content of this folders: "C:\Windows\Temp\" and "C:\User\[UserName]\AppData\Temp\";
    b) all installers run as Admin;
    c) before install this, delete all already installed versions;
    d) if you have x64 OS, you'd install x32 (x86) and x64 packages of all versions:
    VC2005 (хххххх80.dll), VC2008 (хххххх90.dll), VC2010 (ххххх100.dll), VC2012 (ххххх110.dll), VC2013 (ххххх120.dll), VC2015 (ххххх140.dll);


    4)

    I can see in log old driver (Driver Date/Size: 4/23/2017). Uninstall curent drivers by DDU in safe mode and install latest http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

    5)

    try to downclock ur gpu to 50-200MHz

  • R201PRO's avatar
    R201PRO
    8 years ago

    Sorry for the long wait. My game works fine in single player. The problem is in multiplayer/frontier defense mode. The last few days I tried some solutions i've read in the link you mention. My connection is really stable with 20MB download speed and 2MB for upload. Never had this problem in other games with this ISP. Also I opened my ports (portfoward) but the game still crashing. Other guy replied that can be a atikmdag.sys problem, but I think he is not right because I never had a "bluescreen" crash. Only the game crashes, not windows. I made a trace route with UOTrace. Accidentally I ran the test first on a "old" PC, and then ran it on my main PC where I play the game. I've noticed the traceroute is different on each PC. I wanna highlight that because maybe can be important and I attached both files to this reply and to the original post. Also I want you to know I've closed the ports again when I ran this test. What else can I do?

  • @R201PRO It's not me talking about atikmpag.sys but ur log file, in which contained two errors: "Tdr atikmpag.sys" and "RADAR_PRE_LEAK_64"...

    As for UOTrace logs: there is no sense in this logs with not opened needed ports!

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