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@ALPHARAGE42 wrote:
Case number 22107088 you were supposed to be calling me back yet the options you stated for the call back were not there.
No one here EVER has any access to the Help Center telephone Callback system. This is Answer HQ, the game player community website. We deal in Self-Help, and are not supposed to replace the official customer support personnel on Help Center. That generally applies also when there are CMs available during the work week, although they have channels direct to Help Center they can access.
Just the same as any other game player, our access to the system managers of the server farms is nonexistent, sorry. The weekend having arrived, few Game Advisers are on duty at Help Center. A queue may keep the contact waiting as long as two hours, quite frequently.
Why are you posting that no one here can help? We had a EA Administrator (See below) yesterday ask for specifics to a problem he seemed to be able to solve. Now you keep posting we are yelling, we should go somewhere else for our legitimate problem to get solved. Seems a waste of time to come to this site if no one can help.
01-15-2016 07:07 AM - edited 01-15-2016 07:10 AM
Thank you for the posts everyone. I'd like to gather some more info if possible.
Can you post the following?
System:
Your Region:
When this started for you:
Any troubelshooting steps you've taken:
Thank you.
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