Forum Discussion

sassydr's avatar
sassydr
Seasoned Newcomer
3 months ago

All my players are locked at Kwik e mart and can’t log in

I performed my daily challenge and sent my players to Kwik e mart on Monday not realizing how many I sent. With sending a large number of them my players are now locked there. I could keep logging in to get cash but not really release them from the job. I logged out of the game as this has helped in the past. The log in screen shows my username and says tap to log in but then just redirects me to log in so now it’s stuck in a loop there too. Help my only other thought is delete and reinstall but obviously I’m afraid to do that with the game going away. 

  • Just store the building that they are trapped in.  You can then return it and they will all be free.  Its a fairly common issue.

    https://answers.ea.com/t5/FAQs-Guides/Do-you-have-a-group-of-characters-stuck-in-a-building/m-p/13754704#M327

  • Hi! Are you playing on more than one device? I have gotten this screen before warning me I haven’t saved on another device even though I only play on my phone and have never logged in on a different device. I didn’t have any progress lost or consequences when I tapped the red “play now” option. Tapping “OK” just kept me in a loop. 

  • xFEMPUTERx The original post was about characters locked in a building.  The way to release them is to store the building. 

    • xFEMPUTERx's avatar
      xFEMPUTERx
      Rising Novice

      100% agree about storing the building! 😊 But they gotta get out of that login loop to get back into the game.