@EA_Mage @johncolombo Would you mind contacting the Studio Team and give the forum an update on the current situation as regards to fixing this glitch please? Players are being given different responses from Customer Service Reps (such as ‘post your problem on the forum’ ‘we aren’t doing rollbacks any more’ ‘you can have a template town if you want’ or ‘a fix will be available soon’. Also some tickets are just closed without any response whatsoever) but others are given a rollback straight away. Many are angry or frustrated at the way EA are handling this problem.
I would like to thank all players who have posted their experience of this glitch on the forum, and the measured language that has been used. A big thank you to @hobbesisreal for trying to help others with this issue too.