Forum Discussion

cbarnes918's avatar
4 years ago

Game not work

One day ago the game stopped working and just going over and over the last 20 seconds of play never moving on can anyone help
  • Try clearing the cache for the app. If that doesn't help, try reinstalling. If that doesn't help, try logging in from a different device. If that doesn't help, contact EA and they'll tell you to do the same things. Good luck.
  • @cbarnes918 did you have a bunch of characters on a task and they had completed it? if so use the move tool to store the building go to friend screen and back and put the building back in town. try not to send more than 20 characters to the same task to avoid this

    @torrenceto40 below are things you can try
    Try rebooting your device a few times
    Check that the date and time of the device are correct. SET possibly in the menu SETTINGS / SYSTEM / DATE and TIME / DATE and AUTOMATIC TIME - Useful time and date provided by the network and AUTOMATIC TIME ZONE
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    go to ea.com and check your email verification. also change your password to have 15 characters or less and only letters and numbers
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    Make 6-8 gigs of free space on your device
    Try on another device, sync it and then try on the first device
    Uninstall reboot reinstall, do not play while downloading
    **Only uninstall if you have an account and know your info is good**