Forum Discussion

bouvier68's avatar
4 years ago

Hot game, but EA can‘t resolve the easiest issues

Customer care (aka eliza) always send the same respond if you report the well known problem:
—-
Hello my name is
I will help you with your problem. We knoe this problem since a while and our technicians are working on it. We can‘t state when this problem will be fixed.
Don‘t come back to us as we give a sh*** on out customer.
Instead please visiit our social media channels so that we get more clicks on it.
Bye.
—-
And that‘s it- I‘d send a couple of complaints but always got the same answer. IMHO they will not fix this issue because they can‘t and are not willing to do so. Sorry for the more than 10 years I‘d enjoiyed playing this game.
Bye bye!
Bouvier68
  • 1. Are you an expert game programmer/developer? If no, then what right do you have to say that they “can’t resolve the easiest issues”? You have no idea what they are going through to fix this. If you an expert game programmer/developer, then why don’t you explain to them how to fix it.
    I have no idea how many lines of code are involved, but I do know that finding a problem in code is harder than understanding a woman.
  • I've got the sneaking suspicion that bouvier68 may not be being truthful with what the EA rep said at the end.
  • "spyder1952850;c-2199507" wrote:
    1.
    I have no idea how many lines of code are involved, but I do know that finding a problem in code is harder than understanding a woman.


    I don't understand either one. ?
  • heyababy47428's avatar
    heyababy47428
    Seasoned Newcomer
    "bouvier68;d-272635" wrote:
    Customer care (aka eliza) always send the same respond if you report the well known problem:
    —-
    Hello my name is
    I will help you with your problem. We knoe this problem since a while and our technicians are working on it. We can‘t state when this problem will be fixed.
    Don‘t come back to us as we give a sh*** on out customer.
    Instead please visiit our social media channels so that we get more clicks on it.
    Bye.
    —-
    And that‘s it- I‘d send a couple of complaints but always got the same answer. IMHO they will not fix this issue because they can‘t and are not willing to do so. Sorry for the more than 10 years I‘d enjoiyed playing this game.
    Bye bye!
    Bouvier68


    what is the issue?
  • "bouvier68;d-272635" wrote:
    Customer care (aka eliza) always send the same respond if you report the well known problem:
    —-
    Hello my name is
    I will help you with your problem. We knoe this problem since a while and our technicians are working on it. We can‘t state when this problem will be fixed.
    Don‘t come back to us as we give a sh*** on out customer.
    Instead please visiit our social media channels so that we get more clicks on it.
    Bye.
    —-
    And that‘s it- I‘d send a couple of complaints but always got the same answer. IMHO they will not fix this issue because they can‘t and are not willing to do so. Sorry for the more than 10 years I‘d enjoiyed playing this game.
    Bye bye!
    Bouvier68


    Unrelated but unless you're a time traveller from 2027 or somehow managed to get the game in 2006 (I read your comment from the Bugs & Issues section of the forums about you playing the game for 15 years), you can't have been playing for more than 10 years since the game isn't even 10 years old yet let alone 15.

    Like what NicholasD1984 said, you should complain to EA about what that person said to you since they shouldn't be speaking like that to anyone that has a problem with their game.

    @heyababy47428, I assume they're talking about the verification codes and logging in issues since their other posts have been about it.